index Return and Exchange Policy

Effortless Returns: At, we strive to make your return process smooth and hassle-free. Items eligible for return or exchange must be new and unused. To initiate a return, please contact our Customer Service at email for a Return Authorization Form and a FREE FedEx Return Label (applicable for US only), including the details listed below.

Return Timeframe:

  • Returns for refunds must be initiated within 15 days of delivery.
  • Returns for store credit or exchange are accepted within 30 days of delivery.
  • Returns subject to a 10% restocking fee in certain cases.

Non-Returnable Items:

  • Sale, special order, and personalized items.

Required for Processing a Return:

  • Order number
  • Reason for return
  • Preference for store credit, exchange, or refund (within the 15-day window)


  • Processing takes 1-2 business days upon receipt.
  • Credit/debit card refunds will be credited to your account (3-5 business days processing by banks).
  • Check or money order payments will receive a mailed refund check.
  • PayPal payments will be refunded to your PayPal account.
  • Email confirmation upon processing.


  • Available within 30 days of delivery.
  • Items must be in new, unused condition with original packaging.
  • Additional shipping charges may apply.


  • Items for refund must be returned within 15 days in new and unused condition.
  • Gift certificates and financial value items are non-returnable.
  • Store credit is valid for 1 year from issue date.
  • Restocking fee may apply for exceptions to the policy.

Engraved/Personalized Items:

  • Not eligible for return, refund, or exchange due to customization.

Special Order Items:

  • Items made to order are not eligible for return, refund, or exchange.

Used & Damaged Items:

  • Not accepted for return or exchange, except under warranty policy.

Shipping/Handling and Gift Wrap:

  • Refunded if the return is due to our error.
  • Otherwise, shipping charges and gift wrap fees are non-refundable.
  • $5 may be deducted for orders with free Standard shipping.


    • Applicable tax amount by item included in refunds.

    Discounts and Promotions:

    • Refund value will be adjusted to reflect the value of free gifts or discounts.

    Sale Items:

    • Not eligible for return or refund unless specified.

    For any questions, please reach out to

    If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.